Funded Agency Channel Service Agreement Information Kit

The purpose of contract management is to ensure that all parties meet their obligations. All contracts, including service agreements, require active lifelong management to ensure that goods and services meet agreed standards and deadlines. The percentage of clients surveyed who were satisfied with the service provided reported a greater misdirection between their administrative and compliance requirements and their service risks, as well as greater duplication in their data and reporting obligations: note: the agreement defines “standards” as performance standards defined by the Children and Families Act in 2005 and the Disability Act 2006 and disability Act 2006 , and all standards developed or approved by DHHS. Source: VAGO. SAMS2 training is mandatory for employees who manage service contracts. Records from SAMS2 General and SAMS2 Overview Training in 2017 show that 143 DHHS employees took these courses. Half of the participants were located at DHHS headquarters and half in the divisions. These courses are open to anyone who uses the SAMS2 system. 67% of respondents said there was some duplication between the reporting and data requirements of DHHS and other parties, such as Commonwealth ministries and accreditation bodies. Open text responses from funded organizations have often raised concerns about these reporting and data requirements. Chart 2I provides examples of these concerns. The absence of subsequent variation compliance audits since 2016/2017 limits the assurance that DHHS approves and processes changes to service agreements in a consistent and evidence-based manner. New position descriptions for service contract advisors as well as newly created regulatory and performance units focus more explicitly on managing the performance of supported organizations compared to previous position descriptions for LEOs and program advisors.

The new position descriptions are more closely matched with contract management capabilities and capabilities for best practices, such as.B. of 2012 by the Australian National Audit Office (ANAO) Better Practice Guide Developing and Managing Contracts (ANAO`s better practice guide) and the VPS Capability Capability Framework of the Victorian Government Purchasing Board (VGPB) of the Australian National Audit Office (ANAO) 2012. Figure D2 Question 2: Has your participation in DHHS service agreements focused on health services, human services or both? We interviewed collaborators who reported using FOPMF in any capacity, the FOPMF tools they use to monitor the performance of the funded organization. The 4G graph summarizes the answers to this question. Figure E6 Question 6: Do you have human resources to meet management and compliance requirements for service agreements? Performance indicators are also highly results-oriented and do not focus on quality of service, nor are they clearly related to DHHS` desired service system results.